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FREQUENTLY ASKED QUESTIONS ABOUT NANOTOL

Find answers to questions about specific applications in their respective areas.
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Questions about Nanotol

Absolutely, you can rest assured! Nanotol products do not contain free nanoparticles. Instead, Nanotol utilizes a network structure of nanoploymers, which has been deemed safe for health upon evaluation. It has been proven that Nanotol does not release any nanomaterials into the environment, posing no risk to human health or the planet. Moreover, in line with the latest OECD guidelines, Nanotol is biodegradable. Should any particles find their way into groundwater, they break down into simple, basic components. Eventually, all that remains is carbon dioxide (CO2), water (H2O), mineral salts, and biomass. Furthermore, the ability to clean Nanotol-treated surfaces with just water significantly reduces the environmental impact of detergents.

Nanotol offers three distinct protectors, each engineered for specific surface types to ensure optimal application and durability. Here’s a quick guide:

1. Nanotol Protector for Non-Absorbent Surfaces: Perfect for metal, glass, plastics, chrome, painted surfaces, and more. This variant forms a layer that repels dirt and liquids, making cleaning a breeze.

2. Nanotol Protector for Absorbent Mineral Surfaces: Designed for concrete, plaster, clay, bricks, paving stones, etc. It deeply penetrates porous surfaces to offer long-lasting protection against moisture and stains.

3. Nanotol Protector for Untreated Textiles: Ideal for fabrics, clothing, shoes, awnings, and similar materials. It safeguards your items from spills and dirt, extending their life and maintaining their appearance. Each Nanotol Protector is tailored to bond effectively with the surface it’s applied to, offering unmatched protection and ease of maintenance. Whether you’re looking to protect your home, vehicle, or personal belongings, Nanotol has the right solution for you.

Absolutely not! Nanotol 2in1 is far more than just a simple blend Nanotol Cleaner and Nanotol Protector. Therefore, it's not something you can whip up by merely mixing these two products together.

Central to the phenomenon of water beading or the lotus effect is the contact angle between the surface of the material and the surface of a water droplet. This contact angle is a measure of how well a surface can be wetted by water. Surfaces that are hard to wet (superhydrophobic) have large contact angles. In these cases, the actual contact area between the water droplet and the surface is just two to three percent of the area by the droplet. This means the droplet sits on the surface similarly to how it would on a bed of nails made of wax sticks, touching only the tips. As a result, the attractive forces between the water and the surface are reduced, causing the water droplets to take on a spherical shape. With the slightest tilt, these droplets then roll off the surface without wetting it. During the development of Nanotol, the contact angle was precisely engineered to maintain this self-cleaning effect while still allowing users to clean the surface with water. Surfaces sealed with Nanotol are water-repellent but don't exhibit an extreme beading effect. This offers a significant advantage as these surfaces become ultra-easy to clean. Dirt is loosened by the water and then easily rinsed away.

For Nanotol Protector to perfectly adhere and protect surfaces, it’s crucial that the surface is immaculately clean before sealing. The preliminary cleaning step is essential and varies depending on the application area. In bathrooms, for instance, surfaces often have lime deposits, like in shower enclosures, which must be completely removed. That's why our specialized cleaner for bathrooms is formulated to be acidic, effectively tackling these residues. When it comes to automobiles, dirt can be exceptionally stubborn. Here again, our cleaner is tailored to break down tough grime with ease. In household settings, some surfaces are more delicate and require gentle care. Our household cleaner is thus designed to be mild and safe for these sensitive areas. Each category has its own bespoke cleaner, optimized to prepare surfaces for sealing with Nanotol. All our cleaners are free from anionic surfactants, alcohols, or solvents, and are biodegradable, making them environmentally friendly. Moreover, our 2in1 products are category-specific, offering both cleaning and refreshing benefits, tailored to the needs of each application area. For stone surfaces, a high-pressure washer can prepare them for the Nanotol Protector for Mineral Surfaces. Textiles should be washed and thoroughly rinsed before applying Nanotol Textile Protector. These two areas do not necessitate a special cleaner. However, should stubborn stains be present, Nanotol Household Cleaner is effective in these scenarios as well. In summary, whether you're dealing with lime in the bathroom, tough dirt on your car, delicate household surfaces, stone, or textiles, Nanotol has a cleaning and sealing solution to make your items look new and stay protected longer.

Nanotol can seamlessly protect and seal various surfaces in your home, car, and even in your bathroom, including descaled shower glass and sinks, by using just one versatile protector. If you're looking to apply Nanotol across different areas, you need only to grab a large bottle of Nanotol Household Protector and pair it with the specific cleaners for each surface type you're preparing. Our range includes:

- Nanotol Home Protector 1 Liter – ideal for up to 160 m² and suitable for all surfaces.

- Nanotol Home Cleaner 500 ml, for general household surfaces.

- Nanotol Cars, Campers and Yachts Cleaner 500 ml, designed for your vehicles and vessels.

- Nanotol Bathroom Cleaner 500 ml, perfect for bathrooms and sanitary areas.

- Microfiber cloths for activation, ensuring a perfect application every time.

These products allow you to clean and seal everything with ease, ensuring durable protection across all treated surfaces. For maintaining and refreshing the effect, the Nanotol 2in1 products are your go-to solution, available for household, vehicles, and sanitary areas, making sure your surfaces stay protected and shiny without regular reapplication.

For as long as you like!

Nanotol Protector for non-absorbent surfaces (like glass, metal, paint, and plastic) lasts practically forever. You only need to refresh it occasionally with the corresponding 2in1 product to further extend the coating´s life. The efficiency of the Nanotol System is elaborated here, providing you with a deeper understanding of how it keeps your surfaces protected indefinitely. This innovative approach ensures your surfaces remain in pristine condition, saving you time and effort in maintenance.

Since Nanotol Protector is water-dispersed, it cannot be applied below freezing temperatures. Heat enhances the outcome significantly. By polishing with a microfiber cloth, you activate the nanoparticles through generated warmth. Additional heat, whether from the sun or artificial sources, further improves the effectiveness, making activation easier and faster. Even pre-cleaning with warm water helps by warming the surface. Some professional car detailers use hot air (up to 150°C) on the sealant before polishing to achieve even better results. A polishing can also generate the necessary high temperatures.

Yes, the design has indeed been updated, but rest assured, the quality and formula of our products have remained the same. Excitingly, we've also expanded our range to include new products. Dive into the world of Nanotol with confidence, knowing that while we've freshened up our look, the essence of what you love remains unchanged. Explore our updated collection and discover what's new!

We strive to offer the highest quality products atatable prices, thanks to a unique value for money proposition. That's why we've made a deliberate move away from traditional distribution channels, which you're probably familiar with. Typically, a manufacturer sells its products to a distributor The distributor then sells to either a physical retail shop or an online store, which in turn sells to you, the consumer. By the time you purchase the product, it has been bought and sold multiple times, with each step adding profit margins you end up paying for. We're changing this game. That's why you won't find our products in retail or specialty stores anymore. You can only purchase our products directly online from us. This means no additional costs are passed on to you to cover the distribution and retail supply chains.

Yes, Nanotol is completely temperature-resistant up to 200 °C.

No, Nanotol is free from any organic solvents or alcohol, offering you several amazing advantages:

  • Nanotol is odorless, making your experience more pleasant. 
  • It doesn't evaporate, ensuring a long-lasting effect.
  • It's gentle on surfaces, preserving their integrity and appearance.
  • Nanotol dries more slowly, giving you ample time to polish without rushing.
  • It can be safely shipped without any hazardous material concerns. In contrast, most other nano protectors contain organic solvents and alcohols, which can permanently damage plastic seals. Be cautious of any nano sealing products labeled as "highly flammable," as they likely contain these harmful substances.

Nanotol stands out for its exceptional resistance, maintaining its protective qualities against acids and bases up to a pH level of 12. This surpasses many other nano-coatings on the market, which typically offer resistance within the narrower pH range of 4 to 8.

Nanotol is a cutting-edge, mechanical-based nano-coating that stands out for being exceptionally skin and environmentally friendly, unlike chemical nano-coatings. This innovative technology utilizes an aqueous dispersion of nanopolymers that are firmly attached to a type of plastic net. This net acts as a carrier and grips onto all surfaces like Velcro. Additionally, Nanotol is further bonded to surfaces through the significant Van der Waals forces, ensuring it does not chemically interact or alter the surface in any way. In contrast, other sealants using-scale ceramic particles require material-specific anchor molecules. For example, glass requires SiO2 (silicon dioxide), meaning a different protector is necessary for each surface type.

Most of these products are made from solvent-based, nano-scale ceramic particles. The producer of these particles offers them for purchase under a private label, allowing various sellers to package and brand them in their unique way. As a result, products containing nano-scale ceramic particles and solvents are available in a range of professional standards, under different names. However, it's important to note that many of these providers are not the original. Often, they lack the specialized knowledge and professionalism in the fields of cleaning, coating, and nanotechnology. This means that when you choose a product, you're not just selecting solution, but also the expertise and reliability behind it.

Yes, Nanotol has been thoroughly tested by LGA and other laboratories like CBA. It has been classified as safe for direct contact with food, adhering to the stringent requirements of §§30 and 31 LFGB (German Food, Commodities, and Feed Code). This recognition underlines our commitment to safety and excellence, ensuring our products meet the highest standards for our consumers' health and peace of mind.

Absolutely! Both the Nanotol Cleaner and Protector have been rigorously tested and passed with flying colors according to OECD and EU guidelines in 2010. The Nanotol Cleaner is certified as easily biodegradable under OECD 301A and EU C.4-A standards, ensuring it’s gentle on the environment. Meanwhile, the Nanotol Protector meets the criteria for biodegradability under OECD 302B and EU C.9-C. This means you can trust our products to be both effective and eco-friendly.

No, you should always pre-clean the surface with the Cleaner before any coating process. This step ensures that the Protector bonds perfectly with the surface, as it needs to be free from any residues of other cleaning agents or dirt. The only exception to this rule is when dealing with vehicle paint polish. After polishing the paint, you can directly apply the Nanotol Cars, Campers and Yachts Protector without any pre-cleaning.

Yes, the Nanotol Cleaner deeply and gently cleans any surface you desire. You'll be thrilled to know that you can use the Cleaner independently or repurchase it without the Protector. Many of our customers have become "Nanotol Cleaner Fans", exclusively using our product for their cleaning needs. They appreciate that there are no comparable products available in regular supermarkets.

Yes, you can definitely purchase Nanotol Cleaner and Nanotol Protector individually. In their respective categories, you will find both the Cleaner and the Protector available in various sizes for individual purchase. Alternatively, you can call us at +49 8081/952530. Our team is ready to assist you Monday through Friday from 8:00 AM to 5:00 PM. We recommend that new customers opt for the kit purchase, as this combo gives the greatest cost savings.

Applying Nanotol is incredibly straightforward. You can find the detailed instructions for its use right here.

We are more than happy to send you the Safety Data Sheets upon request. For immediate access, you can download all the Safety Sheets here. This ensures you have all the necessary safety information at your fingertips, anytime you need it.

Yes, Nanotol can be safely sprayed without any worries. Our spray bottles are aerosol-free and do not produce mist. Professional car detailers are welcome to apply Nanotol using a spray gun. For precise application guidance, please give us a call at +49 8081/952530. We're available to assist you from Monday to Friday, 8:00 AM to 5:00 PM.

Questions about Ordering

Placing an order with Nanotol is straightforward and hassle-free.

For new customers: Welcome to the Nanotol family! As a first-time shopper, you can easily place your order online and set up a password-protected customer account. This account gives you access to your order history, addresses, and stored payment methods, making future shopping experiences even smoother.

For existing customers: Reordering is a breeze through your secure customer account. But, for an even more effortless experience, feel free to use our dedicated order hotline. Reach us at 08081-952530, Monday to Friday, from 8 AM to 5 PM, for personal assistance with your orders.

As soon as your order leaves our Nanotol facility, we'll promptly email you the invoice. Additionally, a physical copy of the invoice will be included with your shipment. This way, you're well-informed every step of the way!

At our store, we offer a variety of payment methods to suit your convenience. You can effortlessly payments online using PayPal, your credit card (we accept Mastercard, Visa, or Amex), instant transfer, Amazon Payments, or Giropay. For clients eligible to order on account, this option will be displayed online, and you'll receive an invoice with a comfortable payment term of 14 days net. Additionally, all customers have the option to choose prepayment or Klarna invoice purchasing. This range of options is designed to make your shopping experience as smooth and flexible as possible.
Questions about Delivery

All orders placed before 2 PM are dispatched on the same day from our side. Within Germany, these usually arrive at the recipient's address the very next day. Consequently, opting for a guaranteed delivery date via express service is often not necessary. We aim to save our customers this unnecessary expense, ensuring you receive your products promptly and efficiently without the added costs.

For shipping within Germany, we use DHL to ensure your items arrive safely and swiftly. For our customers in Europe, we choose between GLS and DHL based on the destination to offer the most efficient delivery service. And for orders that travel across the globe, we trust UPS to handle the worldwide shipping. Rest assured, we've got your delivery needs covered with the best couriers in the business.

For deliveries within Germany, the shipping cost is a flat rate of 4.90 € per order. However, we're delighted to offer free shipping for orders over €50. For international orders to Austria, Netherlands, Belgium, France, Ireland, the United Kingdom, Italy, Croatia, and Liechtenstein, the shipping cost is a flat rate of 9 €. We also offer free shipping for orders exceeding €100. For deliveries to other countries, shipping costs are calculated based on the weight of the shipment. With our flexible shipping options, we aim to make your shopping experience as convenient and enjoyable as possible.

Absolutely, that's possible! You have the option to specify a different delivery address during the ordering process. Please note, however, that delivery to foreign countries might incur additional shipping costs. These will be clearly displayed in our shop for you.

Once your package is dispatched, you'll receive an email with a tracking link. This link allows you to monitor your package's whereabouts and know precisely when it will be delivered to you. If you haven't received this message, please get in touch with our customer service team. We're more than happy to assist you!
Questions on Cancellation and Returns

You have the freedom to return any unopened items for any reason within 14 days. If those days have passed, don't worry, just reach out to us and we'll work out a solution together.

Plus, for our trial products, we offer an extended return period. Feel free to test our sets and if they don't meet your expectations, you send them back to us within 30 days. We're here to make sure you're completely satisfied with your purchase!

You have the flexibility to cancel your purchase contract within 14 days from the purchase without needing to provide reasons. Please note, however, that returns are only accepted for unopened products due to hygiene reasons. Opened packages cannot be returned. We kindly ask business customers to contact us directly for assistance. You can find the revocation right for consumers here. Should you wish to return any unopened goods, please send them to:

CeNano GmbH & Co. KG Paul-Huber-Straße 5 84405 Dorfen

Please note that you will be responsible for the direct costs of returning the goods. You will only need to cover any potential loss in value of the goods if this loss in value can be attributed to handling beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods. We will refund the cost of the goods within 48 hours of receiving the returned items, using the original method of payment.

You can find the Terms and Conditions of our shop right here. Dive into the details to shop with confidence and ease!

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All prices are to be understood plus shipping costs. Shipping to Germany is free for orders over 50€.

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